The benefits in choosing ST Group include:
■ A dedicated resource researching, recommending, supplying and servicing a full suite of telecoms/ hardware/ software products and services.
■ Wide range of innovative infrastructure solutions to suit various businesses.
■ Free consultation to assess your business needs.
■ Dedicated Account Managers for every customer.
■ Proactive Account Management keeping you abreast of new technologies
■ Cost effective Service Level Agreements
■ Remote, Telephonic and Onsite service
■ 24/7 Support Helpdesk
Business Services:
OPTIMISATION
IP Telephony Health Check Contact Centre Health Check Voice Security Health Check Power Systems Health Checks Best Practice Consultancy Hosted Call Logging System Admin Training End-User Training Feature Teacher
IMPLEMENTATION
Project Management Services Installation Services Custom Applications Design Services
CONTINUITY
Response Services Restoration Services Availability Hosted Business Continuity Co-location Services
MANAGEMENT
Toll Fraud Detection Voice Mail Security Audit Remote Monitoring Remote Back Up Services Capacity Management Release Management
SUPPLY
Hardware incl. PC's, PCServers, Printers and Networking Equipment Software Consumables
Hardware Software & Licencing:
Access to a wide range of hardware, software and peripherals to complement the IT infrastructure is just some of the scope we pride ourselves on.
Led by a dynamic team, we strive to work alongside our customers to deliver solutions geared around cloud-computing, hardware &licencing, and lastly services which includes provision of secure hosting facilities. The cloud is a daunting and unknown technology space for many, we know, we develop cloud solutions that will ease you into the process while taking cognisance of your business needs. As Silver Certified Microsoft partners, we recommend Office 365, which is a cloud based solution bringing together office applications with sites to share documents, IM, Web conferencing, Skype for business with voice integration, and Exchange Online, the leading Business -class email application. With this comes flexibility of working how you want, where you want, and staying in control. We cover the full range of Microsoft solutions.
We assist with a wide range of technological solutions – from cabling to designing patching and mapping server rooms, deployment of Wi-Fi networks and wired networks, CCTV, Personal Computing, Enterprise Server and storage solutions, Data Security and live protection, printing solutions & consumables, and telephone peripherals such as Headset & Conference Units – to best manage your Infrastructure.
We are certified software partners with Microsoft, Adobe, Veritas, ESET, AVG, Bitdefender and many more. With networking hardware, we can offer products like: HP, Dell, Cisco, Lenovo, Ruckus and Sonicwall – here too we are certified partners.
Voice Services:
Combining Unified Communications Applications, and Disaster Recovery across Voice and Data, we offer solutions that meets both short and long term communications objectives.
ST Solutions has made choosing the solution a simple process at any stage in your business lifecycle. Each of the service categories contains numerous service offerings which can be chosen Individually or combined across categories. This tailored approach enables you to ensure ST Solutions delivers the right products and services and is compatible with current solutions.
1. Business Tools
Post-call Surveys Automated Diallers Telco Infrastructure Access Services Disaster Recovery (Cloud on Demand) Project Management Services Best Practice Consultancy
2. Hosted Application
Cloud based PBX with High-end feature offerings
3. IP PBX & VoIP
Voice Over IP (VoIP) (plus PBX) Voice Recording & Compliance Mulitmedia Contact Centre TMS Expenses Management (TEM) Voice Virtualisation Unified Communications
Connectivity
1. Microwave / wireless Connectivity
2. Fibre Connectivity
3. Cellular Business (In partnership with Datacentrix and Vodacom)
Hardware and voice support
Our fully-trained engineers are certified to support most of the equipment that we promote, and we have the resources in-house to offer Full Professional Service Solutions ranging from pre-sales – solution scoping, engineering, project management, implementation, user and administrator training through to ongoing Support, through Service Level Agreements defined by your requirements.This is where our innovation division comes in:
The following service offerings from ST Innovations will ensure continuity of service:
1. Response Service
Engineering support is provided either remotely, or if required,
locally. Taking this traditional approach, the resolution of the
incident is on a “best endeavours” basis. Response service
includes a timed escalation procedure in the event of a problem
taking time to resolve. This service is suitable for organisations
where loss of voice services does not negatively impact the
organisation.
2. Management Services
ST support focuses on minimising downtime by allowing you
to build upon your standard maintenance contract, to become
more proactive in the handling of incidents. This is done by
weekly maintenance visits to SLA customers.
3. Remote Monitoring
ST Innovations reduces downtime by monitoring your missioncritical
voice communications network, 24/7. The team will
remotely diagnose the incident.
4. Service Level Agreements
ST support focuses on minimising downtime by allowing you
to build upon your standard maintenance contract, to become
more proactive in the handling of incidents. This is done by
weekly maintenance visits to SLA customers.
5. End User Training
We believe that wherever possible, training should be delivered
in a “hands on” interactive environment, to maximise learning
potential. Train the Trainer is a cost-effective solution.
Continuity Division
Offering the best in Office Printing solutions. We pride ourselves in offering top quality printers and maintenance contracts, which include preventative maintenance visits.
Integration Division
ST integration provides services to transform our client’s entire enterprise – strategy, purpose, technology and people – thereby taking our clients’ CRM vision from inception to benefit delivery.
Integraton Data Management
The Integration Data Management tool integrates fully with Siebel software to automate and validate the data supply process, so our clients always have the most accurate contact information available. Seamless integration is offered with FTP, SMTP Siebel and web services, and easy migration from one environment to another.
Simple to configure
Automated data cleansing
Creating and tracking data change requests
Focus is on making the calls
Integration Assignment Builder
With the Assignment Builder the ability to automatically match the right contacts to the right sales people becomes possible, it is a powerful, user-friendly support system for sales management, easy to use, less scope for error and it takes the legwork out of gathering and collating information.
It is independent of any single CRM system, but designed for easy integration and offer a number of key advantages, including:
A “sandbox” area for developing and previewing assignments
Intuitive graphics tools to interactively build reusable definitions of segments, territories and assignment lists
Visualisation tools to preview segments and assignment lists
A self-service option for users to specify their own assignment criteria
